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Answers to the most common questions about Spider Data.
Everything about Spider Data
The most common questions about reports, analytics and AI for your hotel.
What is Spider Data?
It is the advanced reports, analytics and artificial intelligence platform for hotels, inside R2 OS. It crosses your whole operation, reservations, cash, channels, payments and guests, and lets you (or AI) turn it into clear answers, with no code and live data.
How do I use Spider Data’s AI?
You write your question in natural language, for example "which channel paid off most this month?", and AI builds the report, summarizes it in one sentence and flags what went off the norm. No data skills needed.
Is Spider Data an RMS (revenue management)?
No. Spider Data is reports, analytics and AI over your information: it tells you what happened and why. An RMS recommends prices; that is a different product. Spider Data is your data and intelligence layer, so you decide with everything in view.
How is it different from M3, ProfitSword or Juyo?
Most hotel BI is built for the accountant (it is financial/accounting) and is a separate tool you connect to your PMS. Spider Data is AI analytics for your whole operation, lives inside the system (no integration) and anyone on the team can use it.
Do I need data or tech skills?
No. You drag the columns you want to see, or ask the AI in your language. No SQL, no formulas, no IT project. Front desk, management or the owner can use it.
Is the data live?
Yes. Spider Data reads the information where it already lives in your system, so what happens in your hotel is already in your report and AI analyzes data from right now, not last night’s close.
Can I take my data to Power BI, Tableau or Looker?
Yes. Spider Data has an open API with a token and connectors for Power BI, Tableau and Looker. Your data is yours: it is not a cage.
Does it work for several hotels or a chain?
Yes. With the Hotel groups & chains option you consolidate all your properties in one view and compare across hotels and brands, with cross-property analytics and AI.
How much does it cost?
It is a quote tailored to your operation and your size. You talk to a real person, in Spanish, and we build what you need, with no opaque quote and no hidden prices.
Which countries is it available in?
Spider Data serves hotels in Europe, Latin America and the United States, with human support in Spanish in your time zone.
Prefer a step-by-step guide?
Our guides walk you through building your first report.